Last Updated:24.7.2024

At GearsGo we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items within 7 days of receiving your purchase. Please review the following policy for details on how to initiate a return.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The return must be requested within 7 days of the delivery date.

  • Proof of purchase (e.g., order number or receipt) is required.

The following items are not eligible for return:

  • perishable goods, personalized/customized 

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at sales@gearsgo.pk  or 03044742158 within 7 days of receiving your order.

  2. Provide your order number and details about the item(s) you wish to return.

  3. Our team will provide you with a Return Authorization Number (RMA) and instructions on where to send the item(s).

Note: Returns without an RMA will not be accepted.

3. Shipping the Return

  • You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

  • We recommend using a trackable shipping method to ensure your return is received.

  • Ship the item(s) to the following address:
    [Your Return Address][City, State, ZIP Code][Country]

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 7 o 10 days Shipping costs are non-refundable unless the return is due to our error.

5. Exchange Policy 

At [Your Store Name], we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer an exchange option for eligible items. Please review the following policy for details on how to initiate an exchange.

1. Eligibility for Exchanges

To be eligible for an exchange, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.

  • The exchange must be requested within [Insert Timeframe, e.g., 7 days, 14 days, etc.] of the delivery date.

  • Proof of purchase (e.g., order number or receipt) is required.

The following items are not eligible for exchange:

  • [List any non-exchangeable items, e.g., perishable goods, personalized/customized products, etc.]

2. How to Initiate an Exchange

To initiate an exchange, please follow these steps:

  1. Contact our customer service team at [Your Contact Email] or [Your Contact Phone Number] within [Insert Timeframe, e.g., 7 days] of receiving your order.

  2. Provide your order number and details about the item(s) you wish to exchange.

  3. Specify the replacement item(s) you would like (subject to availability).

  4. Our team will provide you with an Exchange Authorization Number (EAN) and instructions on where to send the item(s).

Note: Exchanges without an EAN will not be accepted.

3. Shipping the Exchange

  • You are responsible for the cost of shipping the original item back to us unless the exchange is due to an error on our part (e.g., wrong item shipped or defective product).

  • We will cover the shipping cost of sending the replacement item to you.

  • We recommend using a trackable shipping method to ensure your return is received.

  • Ship the item(s) to the following address:
    [Your Return Address][City, State, ZIP Code][Country]

4. Processing Your Exchange

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your exchange. If approved:

  • The replacement item(s) will be shipped to you within 3 to 4  Business days.

  • If the replacement item is out of stock, we will issue a refund or offer an alternative solution.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@gearsgo.pk or 03044742158 We will provide instructions for returning the item and will cover the cost of return shipping. Once the item is received, we will process your exchange promptly.

 

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@gearsgo.pk or 03044742158.We will provide instructions for returning the item and will cover the cost of return shipping.